FAQs

What is your overall match rate nationwide?

65% of the waste tests sent in are matches. This varies by community and is based on how vigilant the property is with new dog registrations.

 

Are there any contracts?

No. There is not a long-term commitment. Dog registration is a one-time event with no hidden fees or monthly fees for self-service communities.

Are there any monthly, annual fees or hidden costs?

No

What is an ISO Accredited Lab?

ISO/IEC 17025 enables laboratories to demonstrate that they operate competently and generate valid results, thereby promoting confidence in their work both nationally and around the world.

How do I build my database?

First, you’ll kick off the program with a “Dog Day” to make swabbing fun, or schedule resident appointments so they can swab their own pet at the leasing office. Managers will take our DNA collection kits and enter the pet and residents info into the property account on the DNA World Pet Registry. Next, mail the swab back to the lab in its self-addressed, postage-paid envelope. And we take care of the rest. It’s that simple!

How long will it take to get the DNA from a Registration Swab or Waste Sample?

Once the lab receives the swab or waste sample, we will have the DNA results within 7 days.

Does it take a long time to get started?

No! If you register with us right now, your product will ship within the next 24 hours. We will set up a training call and walk you through your free DNA World Pet Registry account to manage the program.

How soon after we start the DNA program will I see results?

Beginning in the 2nd or 3rd month of your DNA program, you will notice a significant reduction in dog waste on your 18

Will you keep the DNA from a No Match in your data base for future registrations?

Yes. You will then receive an email that a previous no match is now a match.

How long will a DNA Registration Swab or Waste Collection Containers be usable?

Both swabs and waste collection containers will remain usable, as long as they remained sealed prior to use.

Will the DNA Registration Swab determine breed?

No, this is a cellular DNA test, which matches the cells of the dog's mouth cells to the dog's intestinal cells.

Where should the DNA Registration Swab be performed?

Most management companies ask the resident to swab their dog in front of the office staff, for accountability.

Will the DNA Registration Swab reveal if it is a cat or other animal?

The DNA swab is for a canine only. The lab will know if it is a dog, cat or other animal.

Is resident information secure and private?

Our privacy policy guidelines and the DNA World Pet Registry ensure that your info is secure and private.

How long has PooPrints been in business?

We launched our full-service laboratory in 2008. Because we have so much experience with DNA technology, we’ve perfected the process. We are a fully-functioning laboratory with procedures backed by the International Organization for Standardization. We are dedicated to animal health and your customer service.

Where is the Corporate HQ?

PooPrints has a 4,000-square-foot lab that we own and operate in Knoxville TN. It employs 7 DNA analysts, including lab scientists and a lab operations team.​

How many communities use PooPrints? How many dogs are in your data base?

PooPrints serves over 5500 in both the USA and worldwide. There are over 350,000 dogs in our data base.